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Terms & Conditions

A legal disclaimer 
updated 04/07/2025

Welcome to Indie Rose Cleaning Co LLC, your trusted provider of professional cleaning services. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website or booking our services.

1. Acceptance of Terms

By accessing or using this website (the “indierosecleaningco.com”) and the cleaning services provided by Indie Rose Cleaning Co. LLC (“we,” “our,” or “us”), you (“you” or “the client”) agree to abide by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services or this website.

2. Services Provided

We offer professional cleaning services for residential and commercial properties, including but not limited to:

  • Regular cleaning services
     

  • Deep cleaning services
     

  • Move-in/move-out cleaning
     

  • Specialized cleaning (e.g., laundry, organization etc.)
     

Services are subject to availability and may vary by location.

3. Service Scheduling and Cancellations

  • Booking: To schedule a cleaning service, you must provide accurate details, including location, service type, and preferred date/time. We reserve the right to reject bookings if information is incomplete or inaccurate.
     

  • Cancellations: Cancellations must be made at least [24-48 hours] before the scheduled service. Failure to do so may result in a cancellation fee of [$50].
     

  • Rescheduling: You may reschedule your cleaning appointment up to [24 hours] before the scheduled time without additional charges. Any rescheduling within [12-24 hours] may incur a rescheduling fee.
     

4. Client Responsibilities

  • Access: You must ensure that our cleaning team has access to the property at the scheduled time. If we are unable to access the property, you will be charged a [fee] for the failed service.
     

  • Pets: Please inform us in advance if you have pets in your home. You are responsible for securing pets during the cleaning.
     

  • Valuables: We recommend that clients secure any valuable or fragile items before the cleaning service.
     

5. Pricing and Payment

  • Pricing: Our pricing is based on the type of service, the size of the property, and other relevant factors. A detailed estimate or quote will be provided before any cleaning service is scheduled.
     

  • Payment: All services must be paid in full upon completion of the service. We accept payments through [list payment methods, e.g., credit card, PayPal, bank transfer].
     

  • Late Payments: Any late payments may incur a [$50], and continued failure to pay may result in suspension of future services.
     

6. Refund Policy

  • If you are not satisfied with our cleaning services, please contact us within [24-48 hours] after the service. We will attempt to resolve the issue by either offering a re-clean or a refund for the specific part of the service that was unsatisfactory.
     

  • Refunds are only available for services that were paid for in advance but not rendered due to a fault on our part.
     

7. Limitation of Liability

  • Damage: We are not responsible for pre-existing damages to property or items unless caused by our staff during the cleaning process. Clients must notify us of any damage or issues immediately upon completion of the service.
     

  • Force Majeure: We are not liable for delays or failures to perform due to causes beyond our reasonable control, including but not limited to weather conditions, accidents, or acts of God.
     

8. Privacy Policy

We value your privacy. Our collection and use of personal information is governed by our Privacy Policy, which you can review [https://www.indierosecleaning.com/english-privacy-policy]. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.

9. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our services after such changes will constitute your acceptance of the revised terms.

10. Termination of Service

We reserve the right to suspend or terminate services at our discretion, especially in cases of non-compliance with these Terms and Conditions, non-payment, or behavior deemed inappropriate or unsafe for our staff.

11. Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, and software, is the property of [Indie Rose Cleaning Co. LLC] and is protected by copyright laws. You may not use, reproduce, or distribute any content from the website without our express permission.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of Michigan, and any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Grand Haven Michigan.

13. Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us at:

Indie Rose Cleaning Co. LLC
616-201-5511

InderoseCo@indierosecleaning.com

https://www.indierosecleaning.com/ 

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