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Refund Policy

A legal disclaimer

Last updated: 04/07/2025

At Indie Rose Cleaning Co. LLC, we aim to provide high-quality cleaning services and ensure that you are fully satisfied with our work. If for any reason you are not happy with the service provided, please read our refund policy below.

1. Satisfaction Guarantee

If you are not completely satisfied with our cleaning services, please contact us within 24-48 hours of your service completion. We will make every effort to resolve the issue to your satisfaction, which may include offering a re-clean for the areas of concern.

2. Refunds

Refunds are generally not provided unless:

  • Service Was Not Rendered: If we are unable to perform the service due to circumstances beyond your control or ours, you will receive a full refund for the amount paid.
     

  • Unresolved Issues: If you are still dissatisfied after we have attempted to resolve your concerns by re-cleaning or offering an alternative solution, you may be eligible for a partial refund. Refunds will be provided at our discretion and based on the specific circumstances.
     

3. Cancellations

  • Client Cancellations: If you need to cancel your booking, please inform us at least 24-48 hours in advance. Cancellations made with less notice may be subject to a cancellation fee.
     

  • Company Cancellations: If we need to cancel or reschedule your cleaning appointment, we will notify you as soon as possible. If the service is not rescheduled to your satisfaction, you will be entitled to a full refund.
     

4. How to Request a Refund

If you believe you are entitled to a refund, please contact our customer support team at [Insert Contact Information]. Be sure to include the following information:

  • Your booking details (date, service type, and address)
     

  • A description of your issue or reason for requesting a refund
     

  • Any supporting photos or documentation (if applicable)
     

5. Refund Processing

Once your refund request is received, we will review it and notify you of the outcome. Refunds will be processed within 7-10 business days through the original payment method.

6. Non-Refundable Services

Certain services, such as gift card purchases or pre-paid package deals, may be non-refundable, as stated in the terms of the specific service.

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